Spa Policies 

Arrival Time : Please arrive 15 minutes prior to your appointment to allow yourself plenty of time to find parking, fill out intake form for new clients and get settled so we can start your session on time so you can fully benefit from your full session.  

Late Arrival : If you arrive late, your session may be shortened in order to accommodate others whose appointments follow yours. Depending upon how late you arrive, your therapist will then determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the "full" session fee. Out of respect and consideration to your therapist and other customer, please plan accordingly and be on time.

 

Cancellation / Rescheduling Policy: We understand that unanticipated events happen occasionally in everyone's life. In order to be effective and fair to all clients, the following policies are honored : 

We ask that appointments be guaranteed against late cancellation or rescheduling with a major credit card. Please provide at least 24 hours notice if you need to reschedule a treatment. This allows the spa enough time to fill appointments.  

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Late cancellations will be charged 50% of treatments scheduled. “No-shows” will be charged 100% of treatments scheduled.  The spa needs to pay its therapists even if a client is a “no-show”. This policy allows us to retain great employees. 

 

Forms of Payment: We accept Cash, Venmo and All major Credit cards for payment.  Personal checks are not accepted. 
 

Gratuities: Your spa treatment fees do not include gratuities. Please leave any gratuities at the reception desk upon checking out. Tipping envelopes for cash gratuities are provided at the reception desk or you may add gratuity onto your credit card. Tipping is never expected, but always appreciated. 
 

Communicating your Preferences: All aspects of treatment can usually be modified to your preferences, amount of light in the treatment room, type of music, table temperature, and whether you choose to have a conversation or enjoy the treatment in silence. Feel free to ask questions or voice your concern. Your therapist will appreciate knowing your thoughts and clarifying any concerns you may have. 
 

Pregnancy or Medical Conditions: Be sure to mention any medical information when you book an appointment or when you fill out intake form. Certain treatments may not be advisable for you. Before your treatment begins, let your therapist know of any medical concerns or taking any medications. If you are pregnant, massage services are provided only if you are beyond your first trimester (twelve weeks). 
 

Draping Policy : Our therapists are well trained in the “art of draping” which means that they leave the treatment room while you get under the sheet on the massage table, and they keep you covered at all times except for the area of the body they are massaging. They also leave the treatment room before you get up from the table. 
 

This is a Professional Spa Establishment: Our trained therapists are here solely to help improve your wellness and relaxation. If a therapist ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to the reception area and you'll be charged in full for your scheduled appointment!